Comments on: Request Tracker(RT) ticketing system for your Support Group

By: drag

drag — Mon, 28 Sep 2009 21:46:59 +0000

How I made for attach files in RT
Can help me?¿?¿?

By: Alf Stockton

Alf Stockton — Wed, 11 Mar 2009 12:22:16 +0000

What I did was
tar -czvf files.tar.gz /var/www/dotproject/files/*
scp files.tar.gz alf@newlocation.xyz:
and then at the new site just unpack the tar files.
something like :- tar -xzvf files.tar.gz into the correct folder.

By: Rivercastelll

Rivercastelll — Wed, 11 Mar 2009 09:59:44 +0000

Hello,

Very nice post.

I have a problem with TR, i want transfer rt to a Better site. I sucefull transfer the mysql datbase, bu i can´t transfer de attachements. Can Help me ?

By: Andrew K

Andrew K — Wed, 11 Feb 2009 18:44:14 +0000

Ivo,

Thank you I will work on that.

By: Ivo Simicevic

Ivo Simicevic — Wed, 11 Feb 2009 06:40:47 +0000

Andrew,

create web page that will call cgi script which will do the same thing the rt-mailgate does.

By: Andrew K

Andrew K — Tue, 10 Feb 2009 00:59:27 +0000

I have RT running on a Debian server, every time a ticket is needed to be opened the clients have to email helpdesk@thecompany’semailserver.com to open the ticket.

I would like to design and created a user web interface where clients can submit their request by accessing the web interface rather then emailing it to helpdesk email address mentioned above.

Any suggestions or direction would be appreciated!

By: Alf Stockton

Alf Stockton — Tue, 20 Jan 2009 10:25:16 +0000

I have followed the above article in my attempt to get Request Tracker workin on Ubuntu 8.04 with postgreSQL, but
root@general:~# /usr/sbin/rt-setup-database-3.6 –action init –dba rtuser –prompt-for-dba-password

RT couldn’t load RT config file /etc/request-tracker3.6/RT_SiteConfig.pm as:
user: root
group: root

The file is owned by user root and group root.

This usually means that the user/group your webserver is running
as cannot read the file. Be careful not to make the permissions
on this file too liberal, because it contains database passwords.
You may need to put the webserver user in the appropriate group
(root) or change permissions be able to run succesfully.

Unrecognized character \xE2 at /etc/request-tracker3.6/RT_SiteConfig.pm line 34.
Compilation failed in require at /usr/share/request-tracker3.6/lib/RT.pm line 152.

Please tell me what I am missing.

By: Eric

Eric — Thu, 11 Sep 2008 23:20:22 +0000

Any issue on upgrade from ubuntu 7.10 to 8.04.. which is rt3.4 to rt3.6? is there a difference in the db, if i upgraded to rt3.6 would it automatically upgrade related rt table if there are any???

By: Ajeet Singh

Ajeet Singh — Tue, 20 May 2008 05:37:35 +0000

How about the Report Generation in RT?Any Comments from the already experienced tech-buddy..

By: Steven Murawski

Steven Murawski — Sat, 16 Jun 2007 22:39:42 +0000

@Ray
If you are using Ubuntu and you installed it with apt-get, rt-mailgate should be in the /usr/bin/ directory.

e.g.
support: “|/usr/bin/rt-mailgate --queue General --action=correspond --url=http://localhost/rt”

By: cc

cc — Thu, 31 May 2007 01:02:15 +0000

When I was updating the system to the new version on May 29th, 11 min.
before it could have finished, it stopped there and crashed. I restart
thecomputer and everything changed. when I enter the new version, it
wouldn’t start, saying ttg is missing. and the old version is not the
same anymore, I don’t know how to re-update, or do I need to re-update?

thanks!!

By: Ray

Ray — Tue, 15 May 2007 16:01:48 +0000

Hi, Thanks for this article.

I set the RT by follow this article. But how can you make RT receive email? my rt can send emai without problem, but it can’t get any email.

I setted the /etc/aliases as follow:

rt: “|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://localhost/rt”

but it do not work. any idea?

thanks

By: Davis

Davis — Sat, 24 Feb 2007 00:20:18 +0000

Got it going. Somehow I had both Apache 1.3.4 and 2.0.2 ? installed.
perhaps the initial server LAMP install had something to do with it
Go it going thanks for the directions.
d

By: Davis

Davis — Fri, 23 Feb 2007 21:57:56 +0000

Reinstalled and followed again, and now get a 404.

By: Davis

Davis — Fri, 23 Feb 2007 20:08:02 +0000

I followed the instructions to a tee, but when I go to http://my.own.site/rt/ I get an internal server error. If I just got to the root site, I ge the Apache welcome page. Check on var/www and it has the apache2-default, but that is it. I think my Apache is not configured to use the virtual host properly. Is there somewhere I can find mor info that is about 5th grade reading level?

Thanks,
davis

By: admin

admin — Tue, 20 Feb 2007 09:18:33 +0000

If you are using postfix you can monitor postfix process by default munin provide postfix plugin

Hope this helps

By: Jonas Follesø

Jonas Follesø — Mon, 19 Feb 2007 16:22:08 +0000

Hi,

Thanks for quick feedback! What about e-mail? Can that be monitored trough Munin as well? I agree that if the backend database and the web server is up and running, RT should as well..

Both your RT guide, as well as your Munin guide, will be usefull resources when setting up the system.

- Jonas

By: admin

admin — Mon, 19 Feb 2007 13:55:03 +0000

@Jonas

You can monitor Apache status and database status if both are up and running RT should run without any problem.I am not sure if we have any RT Monitor plugin for munin

By: Jonas Follesø

Jonas Follesø — Mon, 19 Feb 2007 13:44:49 +0000

Hi,

We’re looking into Request Tracker, and was wondering if you could monitor RT availability using Munin?

I’m taking a course at university about running a server with various services, and my group is responsible for the helpdesk system. Part of the SLA is to describe how to monitor availability of the system. We where hoping to use Munin to do this…

Thanks,

Jonas Follesø